This Privacy Policy explains how Gano Excel Canada ("Gano Excel," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit ganoexcel.ca, contact our customer service team, or communicate with us by phone, email, or text message. By using our website or services, you agree to the practices described in this policy.
1. Renseignements que nous recueillons
- Renseignements que vous fournissez : your name, mailing and billing address, email address, phone number, and order details when you contact us, place an order, request a sample pack, or enroll as a distributor.
- Renseignements recueillis automatiquement : IP address, browser type, device information, and pages visited, gathered through cookies and similar technologies.
- Renseignements provenant de tiers : order and account information from our distributor and back-office systems.
2. Utilisation de vos renseignements
- Offrir le service à la clientèle et répondre à vos demandes par téléphone, par courriel et par texto.
- Traiter et exécuter les commandes et les demandes d’échantillons.
- Exploiter, entretenir et améliorer notre site Web et nos services.
- Envoyer des communications liées au service et à votre compte.
- Respecter nos obligations légales et protéger nos droits.
3. Messages SMS / textos
Gano Excel Canada offers two-way text messaging for customer service. Our main customer service text line is (626) 338-8081; nous assurons également le (626) 612-1586 et (626) 869-2241 as Diamond leader support lines. All text conversations are initiated by you or based on your express consent — consent to receive text messages is never a condition of any purchase. Message frequency varies and is driven by your conversations with us. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
Pour les conditions complètes de messagerie, consultez nos Conditions générales SMS.
4. Témoins et technologies de suivi
We use cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our website. You can control cookies through your browser settings; disabling them may affect some features.
5. Communication des renseignements
We do not sell your personal information. We may share information with: service providers who perform services on our behalf (such as hosting, telephony, payment, and shipping); our affiliated companies and authorized distributors as needed to fulfill your requests; and law enforcement or other parties when required by law or to protect our rights. As stated above, text-messaging opt-in and consent data is never shared with third parties for their own marketing purposes.
6. Conservation et sécurité des données
We retain personal information for as long as necessary to provide our services and meet our legal obligations, and we use reasonable administrative, technical, and physical safeguards to protect it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Vos choix et vos droits
You may request access to, correction of, or deletion of your personal information by contacting us at support@ganoexcel.ca. Depending on where you live, you may have additional rights. You can opt out of marketing emails using the unsubscribe link, and out of text messages by replying STOP.
8. Protection de la vie privée des enfants
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
9. Modifications à la présente politique
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes, and your continued use of our services after an update constitutes acceptance of it.
10. Nous joindre
Si vous avez des questions concernant la présente politique de confidentialité, communiquez avec nous :
Gano Excel Canada · Gano Excel International Canada, Suite 1500, 701 West Georgia Street, Vancouver, BC V7Y 1C6
Courriel : support@ganoexcel.ca · Téléphone : (626) 480-7550
Consultez également nos Conditions générales et Conditions générales SMS.